Returns & Refunds
At Kivaretti, we want you to be satisfied with your purchase. If something isn't right, please reach out to our support team and we'll work with you to find the best resolution. The sections below explain what to do for common situations and what information to have ready.
Wrong Item Received
If you received an item different from what you ordered, contact us at joseph@kivaretti.shop as soon as possible. Please include your order number, a photo of the item you received, and a brief description of the discrepancy. Our team will review your case and advise you on the next steps, including how to return the incorrect item and what resolution options are available.
Changed Your Mind
If you no longer want your item, please contact us before sending anything back. Tell us your order number and which item you wish to return. Our team will confirm whether your item is eligible for return, explain any conditions that apply, and provide instructions for sending it back, including who covers the return shipping cost.
Package Lost in Transit
If your tracking shows no movement for an extended period or indicates a delivery failure, contact us with your order number and tracking details. We will investigate with the carrier on your behalf. Please note that a refund or replacement is not issued until the investigation is complete and the outcome is confirmed.
Item Damaged on Arrival
If your item arrived damaged, please contact us within a reasonable time after delivery. Include your order number, clear photographs of the damage (both the item and the packaging), and a description of the issue. Our team will assess the situation and let you know what resolution options are available after review.
Exchanges (Size, Colour, or Style)
If you would like to exchange your item for a different size, colour, or style, contact us with your order number and the option you prefer. Availability of replacement items depends on current stock. Our team will confirm whether a direct exchange is possible or guide you through the best alternative.
What to Expect After You Contact Us
Once your request is received, our team reviews it within 1–3 business days. You will be notified of the outcome and given any further instructions, such as a return address or shipping label, if applicable. Refunds, where approved, are processed back to your original payment method. Additional time may be required by your bank or payment provider for the funds to appear.
Contact Us
Kivaretti
NOVACRAFT CONSTRUCTION LTD
17 Queensway, Leyland, England, PR25 1AA
United Kingdom
joseph@kivaretti.shop · kivaretti.shop
We typically respond within 1–2 business days.