Privacy Policy

Kivaretti is operated by NOVACRAFT CONSTRUCTION LTD, registered in Leyland, England. We built this policy so you can understand exactly what personal information we handle when you browse kivaretti.shop, place an order, or contact our team — and what you can do about it.

What we collect and why

When you place an order or reach out to us, you provide information we need to fulfil that request: your name, email address, phone number, billing and shipping addresses, and the details of what you ordered. If you create an account on our store, we also store your login credentials and order history so you can track purchases and return items more easily.

Payment card numbers, security codes, and full payment account details are handled by our payment processor, not by us directly. We see transaction status, amount, and shipping records — enough to confirm your order and resolve issues — but not your complete payment credentials.

As you browse kivaretti.shop, our platform automatically logs certain technical information: your IP address, device and browser type, pages visited, items added to your cart, and how you interacted with the checkout. This helps us keep the store running, detect fraud, and understand where customers encounter difficulties so we can improve the experience.

We use the information described above to process orders, arrange delivery, provide customer support, manage returns and refunds, secure your account, comply with legal obligations, and — only where you have opted in — send you marketing communications about new products or offers.

Who we share information with

We share personal data only with service providers who need it to carry out specific tasks on our behalf. Because our store runs on Shopify, Shopify processes data required to operate the platform, including order management, hosting, and transaction records. Shopify handles consumer personal data under its own terms, which you can read in the Shopify Consumer Privacy Policy.

We may also share limited information with delivery and logistics partners to get your order to you, and with payment processors to complete transactions. We do not sell your personal information. We may disclose information where required by law, to protect our legitimate rights, or in connection with a business reorganisation.

Cookies and similar technologies

Our store uses cookies and comparable identifiers to keep sessions active, remember preferences such as language or currency, measure how the site performs, and — where enabled and consented to — support marketing efforts.

These broadly fall into four categories: cookies essential for the store to function (such as keeping your cart intact during checkout), preference cookies that remember your choices, analytics cookies that help us understand traffic patterns, and marketing cookies that may be used to deliver relevant content. Not every category is necessarily active at all times; what is enabled depends on the tools currently installed on our store.

You can manage non-essential cookies through the cookie banner or privacy-preference controls presented when you first visit kivaretti.shop. You can also adjust your browser settings, though disabling essential cookies will likely prevent you from adding items to a cart, logging in, or completing a purchase. For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That link covers Shopify's own cookie practices and does not replace our disclosure of any additional tools we may deploy.

How we protect and retain your data

We take reasonable technical, administrative, and organisational measures proportionate to the risk involved — such as restricting access to personal data and requiring our service providers to handle it appropriately. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection against every possible risk.

We keep personal information only for as long as needed to fulfil the purposes described in this policy, maintain necessary business records, resolve disputes, and meet applicable legal or regulatory obligations. The length of retention varies by data type and purpose; we do not hold information indefinitely without reason.

Your choices and rights

Depending on where you live and the law that applies to you, you may have the right to request access to the personal information we hold, ask for corrections or deletion, object to or restrict certain processing, or withdraw consent you previously gave. You can also unsubscribe from marketing emails at any time by using the link in those messages or by contacting us directly.

To exercise any of these rights, email us at joseph@kivaretti.shop. Because we take privacy seriously, we may need to verify your identity before fulfilling a request, and we will respond in line with applicable law.

Children and policy updates

Our store is not directed at children, and we do not knowingly collect personal information from them. If you believe a child has provided us with data, please contact us so we can address it.

We may update this policy as our business, technology, or legal obligations evolve. The most current version will always be available on this page.

Contact us

If you have questions about this policy, your data, or anything else related to your experience at Kivaretti, reach out to us at joseph@kivaretti.shop. We are based at 17 Queensway, Leyland, England, PR25 1AA, United Kingdom.