FAQ
Quick answers to the questions Kivaretti customers ask most before, during, and after their purchase. If something isn't covered here, reach out to our team at the bottom of this page.
Shopping at Kivaretti
What types of occasion wear does Kivaretti offer?
Kivaretti specializes in formal and evening attire. Our main categories include Evening Gowns, Jumpsuit Sets, and Outerwear Coats. Within Evening Gowns you'll find sub-collections like Mermaid Silhouette and Sequin Beaded styles, while Jumpsuit Sets include Wide Leg Pants options. Browse these from the navigation menu to explore the full range.
How do I find a specific dress or browse by style?
Use the collection links in the main menu to narrow by category (for example, Evening Gowns or Jumpsuit Sets). You can also check New Arrivals for the latest additions and Best Sellers for popular picks. Each product page lists available colors, sizes, and detailed descriptions so you can compare options before adding to your cart.
Where can I see available colors and sizes for a product?
Color and size options are listed directly on each product page. Available shades and sizes vary by item, so the options you see on a specific dress page are the ones currently offered for that style. If a color or size isn't shown, it may not be available for that particular product.
Sizing and Fit
What size range does Kivaretti offer?
Most Kivaretti dresses and sets are available in sizes S through 3XL. Each product page includes a size chart with bust, waist, and hip measurements in inches. Keep in mind that manual measurements may vary by approximately 0.4–1.2 inches.
How do I choose the right size?
Compare your own bust, waist, and hip measurements to the size chart on the product page you're viewing. Because silhouettes differ — a column gown fits differently than a tiered A-line or a wide-leg pant set — always check the specific chart for the item you're purchasing rather than assuming one size applies across all styles.
What if I'm between sizes?
For most Kivaretti evening gowns and pant sets, the fit is slim through the bust and waist. If you fall between two sizes on the chart, we recommend sizing up for a more comfortable drape, especially across the hip area. This guidance appears on individual product pages; check the fit notes for your specific style before ordering.
Orders and Shipping
How long does it take to process my order?
Orders are processed within 1–3 business days after confirmation. Processing time is separate from transit time, so the total wait from purchase to delivery includes both stages.
How long does delivery take?
Estimated delivery is 7–12 business days after your order ships. This is a transit estimate, not a guaranteed date. Actual arrival can vary based on destination and carrier conditions. Kivaretti serves customers in the United States and Europe.
Can I change my shipping address or cancel my order after placing it?
If you notice an error or need to cancel shortly after ordering, contact us as soon as possible at joseph@kivaretti.shop with your order number and the change you need. Because processing begins within 1–3 business days, earlier requests are easier to accommodate. We cannot guarantee changes once an order has been picked and packed.
After Your Purchase
How should I care for my dress?
Care instructions vary by fabric and construction. Some Kivaretti gowns with satin finishes or 3D floral appliqués recommend professional dry cleaning, while others may allow gentle hand washing in cold water. Always check the care notes on the specific product page before cleaning. When in doubt, professional cleaning is the safest option for embellished or structured evening wear.
What should I do if my item arrives damaged or incorrect?
Contact us at joseph@kivaretti.shop with your order number, a brief description of the issue, and photos of the item as received. Our team will review your case and guide you through the next steps. Please reach out before attempting to wear, alter, or clean the item so we can assess it properly.
What is your return or exchange policy?
For questions about returns or exchanges, please email joseph@kivaretti.shop with your order number and the item you'd like to discuss. Our team will review your request and let you know what options are available for your specific purchase.
Need More Help?
If your question isn't answered above, reach out to the Kivaretti support team at joseph@kivaretti.shop. Including your order number and the email used at checkout helps us respond faster. Please don't send full card numbers or passwords by email.